I am trying to model a service process that runs from 8:00 a.m. to 8:00 p.m. There are several workers servicing clients, organized in a group, and the workers have different lunch time breaks.
I would like to know how can I assure that when one worker is in his lunch time he will not be assigned no client to attend.
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If you are using time tables to control the lunch time and are assigning the workers through an "Acquire Resource" activity in a Process Flow you could do the following:
Each worker is assigned a label that shows whether they are currently on a break or not. Then you can change the value of this label in the down and resume function of the respective time table.
Then you add a query to the acquire activity, so only workers that are not on break can be assigned.
As the acquire activity will not automatically try to acquire a resource again once the label value changes again, I added a maximum wait timer and send the tokens to a "Wait for Event" activity. There they wait for either a new worker becoming available or the time table resuming. If you are using multiple time tables they would all have to added here.
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