Patient waiting for triage while exam room Available

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Tee Hiett asked May 26, '22 Tee Hiett commented May 27, '22

Patient waiting for triage while exam room Available

As shown in the attached Segment of patient flow, if an exam room is available a patient is sent to that exam room for triage (and treatment). If an exam room is not available the patient will check for a triage room where the patient is sent for triage. If the triage is not immediately available the patient will wait for the triage room to become available.

While the patient is waiting for a triage room to become available an exam room for that patient may come open and I would like to send the patient that exam room triage. How can I do this?

Thanks,

Tee

Software Version:

FlexSim 21.2.4

acquire location directing patient flow

patientflow-segment.jpg (58.9 KiB)

Answer 1 · 2022-05-26T20:43:49Z

Jeanette F answered May 26, '22

Hello @Tee Hiett,

You can create a resource that refers to both the Exam Rom and Triage. When the token acquires a location from that resource it then goes through a decide activity that checks if it is an exam room. If it is then the token goes down the exam room route if not then it goes down the triage route. The release exam room will need to point to the label on the patient to release it, the picklist option last acquired, or something else that is logical. It has to be done this way because the exam room can be acquired from two possible resources in the mode, so you cannot have the release location activity just reference a resource.

Patient waits for two resources.fsm

1653597806659.png (71.6 KiB)

patient-waits-for-two-resources.fsm (80.8 KiB)

Answer 2 · 2022-05-27T20:29:22Z

Matthew Gillespie answered May 27, '22 Tee Hiett commented May 27, '22

@Jeanette F 's answer is great and simpler than this method in a lot of ways, but here's another way you could do this. The only real advantage of this method over the other is that the patient "stays in line" for the Exam Room when they get a Triage room.

TriageOrExamRoom.fsm

Basically, if an Exam Room isn't immediately available, I have a Split activity that makes 2 tokens. One waits for an Exam Room and one waits for Triage. If the Exam Room is acquired first that token releases the one trying to get Triage so that it stops trying to get it. If Triage is acquired first the patient does all the Triage stuff and then waits for the other token to finish getting the Exam Room.

1653683343924.png (49.0 KiB)

triageorexamroom.fsm (80.7 KiB)

· 1

Tee Hiett commented · May 27, 2022 at 09:10 PM

Great Help. I accept both answers (If that is acceptable.). A special thanks to both @Matthew Gillespie and @Jeanette F for creating models which make the solutions both understandable and useful. I've learned a lot today.

Have a great weekend.

Tee

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