question

Pavel Lb avatar image
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Pavel Lb asked Ralf Gruber answered

Can not return the licence

PLs help us

Status...

Status: 4 Creating request

Status: 5 Request created

Status: 6 Context created

Status: 7 Connected to remote server

Status: 8 Request Sent

Status: 9 Polling for response

Status: 11 Done

Operations error: 7581 Online return/repair request for the activation ID xxxxxxxx (hiden) is not originated from the original client machine. [Incident# 0641-2279004]



FlexSim 22.2.1
license return
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Ralf Gruber avatar image
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Ralf Gruber answered

This is taken care of outside the forum.

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Sebastian Hemmann avatar image
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Sebastian Hemmann answered Ben Wilson edited

@Pavel Lb,

Please contact your local distributor directly.

I assume for solving this you may have to share data about the license and you / your company. You probably do not want to see/ share this in a public forum.

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