A quick update/good news: FlexSim HC is no longer a separate download. If you download FlexSim 2023, you are downloading FlexSim HC. Once inside FlexSim, you can choose to streamline the interface for HC models. This make HC features more obvious. However, you can use any feature of FlexSim in an HC setting.
So to answer your questions:
"What are the specific features of Flexsim HC 5.0 that make it useful for healthcare organizations?"
FlexSim HC takes full advantage of Process Flow, FlexSim's 2D logic modelling environment. It is easy to lay out the logic that defines a patient's journey, from arrival to discharge. HC provides Activity Sets (pre-configured blocks of logic) to really speed up model development. HC also provides 3D shapes for common HC tasks, such as registration desks, waiting rooms, beds, wheelchairs, and many more. Another main feature is that HC provides charts that make it easy to understand the performance of the system.
Here is a link to a YouTube video that walks through an HC tutorial:
https://youtu.be/sEDXsvkbH9M
"Does this software give users the ability to create custom models and simulations?"
Yes, this is FlexSim HC's core purpose.
"How can I use Flexsim HC 5.0 to improve efficiency, reduce costs, and increase patient satisfaction in my organization?"
You can try "what if" scenarios, for example what effect does adding more staff have on the system? What about more beds? Or if there is a proposed change, such as a new wing or new building, you can simulate the future state of the system to determine how effective that change would be.
"Where can I get coupons and discounts for Flexsim HC 5.0?"
Talk to your local distributor for pricing information.