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Ely Sena avatar image
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Ely Sena asked Ely Sena commented

ExpertFit Error continues in Flexsim v. 24.0.1

The problem "An Unsupported Operation was Attempted" when we try to use the ExpertFit on Flexsim 2024 Update 1, with an Education Licence using Windows 11 64 bits continues in dispite uninstall and install of software and edit "Register_OCX.bat". This problem wasn't solved in this update.

03/01/2024.

FlexSim 24.0.0
expertfit
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Joerg Vogel avatar image Joerg Vogel commented ·
@Ely Sena, is it a windows "S" system. Are you allowed to work as an adminstrator on this machine? Start FlexSim as an administrator!
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Ely Sena avatar image Ely Sena Joerg Vogel commented ·
Yes, my profile is an administrator.
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Jeanette F avatar image Jeanette F ♦♦ commented ·
Hello @Ely Sena, Did you follow Phil's instructions from this post?
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Ely Sena avatar image Ely Sena Jeanette F ♦♦ commented ·

Yes, shows this error:

77462-1703700736421.png


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77462-1703700736421.png (128.4 KiB)
Jeanette F avatar image Jeanette F ♦♦ commented ·
Hello @Ely Sena,

We notice you unaccepted this answer. Are you still having issues? Can you let us know what you need further help with?

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Ely Sena avatar image Ely Sena Jeanette F ♦♦ commented ·

@Phil BoBo's answer was the one that solved the problem.

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2 Answers

Phil BoBo avatar image
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Phil BoBo answered

You can't just open the command prompt normally. You have to explicitly select the "Run as administrator" option to open an elevated command prompt:

run-as-admin.pngIf you had run it as an administrator, then the tab would say "Administrador: Prompt de Comando".

2.png

You can see in your screenshot that you haven't followed the first step of the instructions.

77544-77462-1703700736421.png


run-as-admin.png (101.8 KiB)
2.png (2.2 KiB)
77544-77462-1703700736421.png (187.6 KiB)
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Ely Sena avatar image Ely Sena commented ·

Thank you very much for these detailed steps: it works!

1704462030821.png


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Gustavo Teodoro avatar image
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Gustavo Teodoro answered Gustavo Teodoro commented

@Ely Sena have you tried installing the .msi version? We had some issue like you and when using the .msi version it was well.

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Ely Sena avatar image Ely Sena commented ·

Where I get this ".msi version"?

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Gustavo Teodoro avatar image Gustavo Teodoro Ely Sena commented ·

You must log into your FlexSim account and download the .msi version
MSI_Version.jpg

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