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Bernabe Neri avatar image
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Bernabe Neri asked Ben Wilson commented

Error message appears at opening Flexsim "unrecovereable error and must close"

Hi, Im Bernabe Neri

When i try to open Flexsim a message error appears

"Flexsim encountered an unrecoverable error and must close"

How can i solve this issue? i´m using Flexsim 2018 update 2

Thanks,

B Neri

FlexSim 18.2.3
installation errorstartup errorlaunching problems
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Ben Wilson avatar image
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Ben Wilson answered Sam Stubbs commented

Hi @Bernabe Neri,

Have a look at the article FlexSim installation or startup error. There you'll find several different suggestions, one or more of which may solve your problem.

Comment below to let us know which solution worked for you, or if you still haven't gotten it to work, we'll continue troubleshooting with you, but we'll need to know what you already tried and the results of each attempt.

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Bernabe Neri avatar image Bernabe Neri commented ·

Hi @Ben Wilson the issue is that the problem occured just after updating my intel video drivers, then Flexsim doesnt run correctly.

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Michael D6 avatar image
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Michael D6 answered Ben Wilson commented

Adding some information based on my recent experience with this issue. I followed the troubleshoot guide and did not have much luck. I was failing on the initialize Open GL step as well. I did a generic search for similar problems with other software and found that the issue was the use of a USB-C to HDMI adapter I use for running additional displays. When I remove the adapter or alternatively drive the screen directly from the HDMI port on the PC the software has no issues running. This is a work around and not a fix, but wanted to share.

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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

Hi @Michael D6 ,

Thanks for sharing your experience.

We'd like to try to replicate this issue. If we can, there is a good chance we could fix this on our end.

I'll connect with you directly for more information.


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