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Candela V avatar image
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Candela V asked Candela V commented

Webkit library could not be loaded

Hola, me aparece este cartel al iniciar flexsim, probe; con descargar Visual C ++ Redistributable para Visual Studio 2015, pero la computadora me dice que ya tengo una versión instalada. Qué puedo hacer? Gracias!!

FlexSim 20.1.0
flexsim 20.1.0
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Benjamin W2 avatar image Benjamin W2 commented ·
Hi @Candela V, do you still need help with this? Or did installing the driver fix your problem?
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Candela V avatar image Candela V Benjamin W2 commented ·

Hola @ Benjamin W2 ♦ , opté por utilizar otro software que funcionó en mi computadora ya que las soluciones que me sugirieron no me funcionaron. Igual gracias!

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Ben Wilson avatar image
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Ben Wilson answered

Hi @Candela V,

Unfortunately FlexSim no longer supports Windows 7, as it has reached Microsoft's End-of-life date.

That said, most aspects and features of FlexSim will probably still work.

The error you're receiving, "Windows error code 8" seems to be related to driver issues/incompatibilities.

According to your system information, your CPU is Intel Pentium G645 @ 2.90 GHz. This processor has a graphics driver update available to version 9.17.10.4229, which is probably a few years newer than your current graphics driver version 8.15.10.1321.

Please try upgrading your graphics driver to this new version provided by Intel.

Just as you missed this graphics driver update, your system may be missing other important Windows updates and driver updates. If this updated graphics driver doesn't fix the WebKit error, please check again for other Windows and driver upgrades that you may have missed. After any Windows and driver updates, you will probably want to restart your computer before testing FlexSim.

Let us know what you find.

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Candela V avatar image Candela V commented ·

Hola @Ben Wilson,

Finalmente he optado por instalar alguna versión más vieja dado que no pude solucionar el problema. Mucha gracias por su ayuda!

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Ben Wilson avatar image
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Ben Wilson answered Candela V commented

Hi @Candela V,

It is worth checking the various suggestions in our article regarding installation and startup issues. Even though your problem is not directly related to either, the suggestions will make your computer more compatible in general with running FlexSim.

In particular, make sure that your computer is completely up-to-date with with Windows Updates and drivers (especially graphics drivers).

You may also want to uninstall and reinstall FlexSim if behavior doesn't change after trying the above suggestions and others in the linked article.

Finally, even though you already have Visual C++ Redistributable, reinstalling/repairing the installation could re-register the components you need so that they can be properly used by FlexSim.

Please report back with your findings.

Good luck!


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Candela V avatar image Candela V commented ·

@Ben Wilson

Teniendo en cuenta sus sugerencias probé con desinstalar e instalar nuevamente el visual C++ Redistributable, también intenté descargar/actualizar los drivers pero aparentemente todo eso está actualizado ya, probé finalmente con desinstalar flexsim e instalarlo de nuevo pero no hubo resultado. Solo una de las veces en que lo abrí anterior a esto me apareció la ventana de inicio azul como normalmente debería aparecer pero cerré e intenté de nuevo para ver si seguía funcionando y volvió a aparecerme el cartel del webkit como error. Gracias por su ayuda!

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Ben Wilson avatar image Ben Wilson ♦♦ Candela V commented ·

Hi @Candela V,

Can you post a new screenshot of the error message, either by editing your original question or posting it to a new comment here?

There is a bug on this Answers community (which we reported to the site vendor 3 weeks ago but they have not yet issued a fix) where if you edit a post, it loses any images and attachments. Your post above is missing the image, I presume since you edited the post.

If you see the images, it is only because you have them cached. If you visit in a new browser or private session, you'll see they are missing.

Maybe a screenshot of the error showing the full error text will help us in deciding what to try next.

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Candela V avatar image Candela V Ben Wilson ♦♦ commented ·

@Ben Wilson

Bien, no lo había notado. Este es el error que me Aparece

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errorrrrrr.png (51.3 KiB)
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