Stat Collector not working on remote server instance

Hello ,

I have been struggling with stats collector for a while.

I am working on a flexsim instance on a distant server that is not connected to internet. After a few tests i have determined that any model on this flexsim instance cannot fetch any data. (tables of stats collector are always empty) I managed to make them work on my PC but never on the server although these were simple collector like fetching time every 2 secs

I would really appreciate any help on this matter , your software is awesome

Greetings

Quentin

Software Version:

FlexSim 20.0.10

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Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Ryan Clark commented · Aug 31, 2021 at 04:25 PM

Hi @quentin.d2,

It's hard to know how to help without looking at your model. To receive a more accurate solution, please post your model or a sample model that demonstrates your question.

Proprietary models can be posted as a private question visible only to FlexSim U.S. support staff. You can also contact your local FlexSim distributor for phone or email help.

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Quentin D2 Ryan Clark commented · Sep 01, 2021 at 07:35 AM

mo-processflow-task-sequences-estadisticas-v01-cga.fsm

Hi , here is a simple model that works on my computer but not on the remote server . Thank you a lot for helping me out

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mo-processflow-task-sequences-estadisticas-v01-cga.fsm (39.3 KiB)

Jordan Johnson ♦♦ commented · Sep 10, 2021 at 10:12 PM

How are you fetching data from the remote server? Are you using the FlexSim webserver?

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Ryan Clark commented · Sep 23, 2021 at 09:09 PM

Hi @Quentin D2,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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