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Andre D18 avatar image
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Andre D18 asked Ben Wilson answered

i can't activate the free student license

When I active the license appears the message:


REQUEST SUCCESSFULLY PROCESSED.


but the 'tree' and 'statistics' resources remain bloquated

educational license
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Ben Wilson avatar image
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Ben Wilson answered Ben Wilson commented

Hi @Andre D18,

If your license activated successfully, as indicated by the message you received, but your software remains feature limited, the first thing to check is that you're licensing the right product.

Check the end section of your license code. It should end with something like "-FSSTU21.2". This indicates a FlexSim (FS) Student (STU) license for version 21.2 (works for any 21.2.x bugfix).

My best guess is that your license is probably 21.1 or older, and so doesn't license our latest 21.2 software.

I don't actually see any licenses under your FlexSim account. To continue this discussion specifically for your license, start a NEW question and be sure to mark it as PRIVATE. Then we can share license information and discuss your license specifics.

You may also want to reach out to your local FlexSim distributor for live phone or web support in your local timezone and language.

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Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.