question

Clair A avatar image
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Clair A asked Clair A commented

Dashboard charts display nothing, only an empty white square

Hi,

A teacher reported to us that some of his students get an empty white square when they set a new chart in the dashboard, even after they reset & run, close & reopen the dashboard.

When they click on Reset, it creates a debug.log file as below:

debug.txt

This log reports that the files pied3.js, bard3.js, timeplotd3.js and histogramd3.js return errors.

Is it a known bug that have already been fixed in a later release ?

I have not found anything related to this issue in the release notes.

In the log, I'm surprised to read a reference to files found in C:/ProgramData/Flexsim/FlexSim21.1/flexsimweb/ , but when I compare on my computer I have no such flexsimweb folder at this location. My flexsimweb folder is at C:\Program Files\FlexSim 2021 Update 1\program\flexsimweb .

@Jordan Johnson

FlexSim 21.1.4
bar chartpie chart
debug.txt (138.9 KiB)
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1 Answer

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Jordan Johnson answered Clair A commented

This sounds more like an installer (or installation) issue. I wonder if they didn't have permission to write to the Program Files directory when they installed, and those files were put in the ProgramData directory as backup. Did they have full administrator access when they installed? I am suspicious of IT policies blocking or modifying what our installer expects.

@Phil BoBo or @Matthew Gillespie may have better information.

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