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Oscar M2 avatar image
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Oscar M2 asked Oscar M2 commented

FlexSim 2018 Update 2 - Software will shut down by its own automatically

Hi,

I have problem running the FlexSim 2018 Update 2 version. It will shut down by its own after I try opening the program. I have tried the 10 to 11 steps suggested by the forum but none of them work.

My computer system is having the following features:

1. Processors - 11th Gen Intel (R) Core (TM) i7-1165G7 @2.8GHz2

2. Ram: 16.0 GB

3. System Type: 64 bit operating system

4. Edition: Windows 10 Enterprise

With the specification, I believe the new laptop is capable to run the FlexSim software. A little bit on the background. I am using the organisation laptop with full administration rights. The only thing I am unable to do is to disable the Antivirus software (Trend Micro) that is currently installed in this laptop.

I have run the Event Viewer and generate the error from the application. Please see below for the codes:

Faulting application name: flexsim.exe, version: 1.0.0.1, time stamp: 0x5c2517ee

Faulting module name: LIBEAY32.dll, version: 1.0.2.6, time stamp: 0x572b7ea3

Exception code: 0xc0000005

Fault offset: 0x0000000000003763

Faulting process id: 0x14ec

Faulting application start time: 0x01d84e3d2b90fb8c

Faulting application path: C:\Program Files\FlexSim 2018 Update 2\program\flexsim.exe

Faulting module path: C:\Program Files\FlexSim 2018 Update 2\program\webkit\LIBEAY32.dll

Report Id: 4db30302-d223-40aa-86ac-64d9f90fb55d

Faulting package full name:

Faulting package-relative application ID:

The details from XML View

- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-04-12T07:16:11.7025244Z" />
<EventRecordID>5343</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>IOSIN-HOJ.ioheidelberg.de</Computer>
<Security />

</System>

- <EventData>
<Data>flexsim.exe</Data>
<Data>1.0.0.1</Data>
<Data>5c2517ee</Data>
<Data>LIBEAY32.dll</Data>
<Data>1.0.2.6</Data>
<Data>572b7ea3</Data>
<Data>c0000005</Data>
<Data>0000000000003763</Data>
<Data>14ec</Data>
<Data>01d84e3d2b90fb8c</Data>
<Data>C:\Program Files\FlexSim 2018 Update 2\program\flexsim.exe</Data>
<Data>C:\Program Files\FlexSim 2018 Update 2\program\webkit\LIBEAY32.dll</Data>
<Data>4db30302-d223-40aa-86ac-64d9f90fb55d</Data>
<Data />
<Data />

</EventData>

</Event>

Appreciate the help to solve the problem.

Thank you.

FlexSim 18.2.3
software error 2018
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Ryan Clark avatar image Ryan Clark commented ·

Hi @Oscar M2, was Ben Wilson's answer helpful? If so, please click the "Accept" button at the bottom of their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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Joerg Vogel avatar image Joerg Vogel commented ·
Did you unplug your network connection? Did you deactivate internet content in FlexSim?
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1 Answer

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Ben Wilson avatar image
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Ben Wilson answered Oscar M2 commented

Hi @Oscar M2 ,

If you search this community for the dll listed in your error text, LIBEAY32.dll, you will find our article on FlexSim installation or startup errors.

At the bottom is a heading Update OpenSSL DLLs.

The steps there will likely solve your problem. The basic steps are:

  1. Download the latest version of FlexSim.
  2. Install.
  3. Find the updated OpenSSL DLL files.
  4. Copy them to your older FlexSim installation, replacing any instances of those same files.

Let us know how it goes.

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Oscar M2 avatar image Oscar M2 commented ·

Hi Ben Wilson,

Thank you. It works.


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