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Aniket Singh avatar image
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Aniket Singh asked Jason Lightfoot commented

Optimizing Shift Length

Hi FlexSim Team,

I'm seeking guidance on using OptQuest to optimize shift lengths for call center executives. With call arrival data and executive schedules in hand, my goal is to maximize call handling while minimizing waiting times. Due to privacy concerns, I can't disclose my company's name and put model.

To do this, I have first pushed all calls in the list with additional information and as available executives pulling from the. I then look at the waiting time, shift the executives' time, and run the scenarios.

In order to reduce the wait time, I want to change the shift using Optquest.

What should be my approach?

Thanks and Regards,

Aniket Singh.



FlexSim 22.2.0
optimize
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Aniket Singh avatar image Aniket Singh commented ·

@Jason Lightfoot@Felix Möhlmann @Joerg Vogel

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Jason Lightfoot avatar image Jason Lightfoot ♦♦ commented ·

Hi @Aniket Singh,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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1 Answer

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Jason Lightfoot answered Jason Lightfoot commented

It sounds like you need to specify the shift start and duration depending on if either are fixed, and the number of people in that shift. Then the goal function is probably the least cost - so minimise the sum of shiftrate*duration*operators across all shifts along with the caller waiting time.

What are you having trouble with? The goal function or setting up the parameters?

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Aniket Singh avatar image Aniket Singh commented ·

Hi @Jason Lightfoot

Thanks for your reply, I have this kind of output here I need to minimize the call waiting and have to tell no of executive required in a shift ( Assumption every Executive has 7 hours of shift only)1706806707729.png

I am doing excel analysis on this output to solve the problem.

But unable to do same by using OptQuest.

Thanks and Regards,

Aniket Singh


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1706806707729.png (35.5 KiB)
Jason Lightfoot avatar image Jason Lightfoot ♦♦ Aniket Singh commented ·
Can you show us what you've tried to set up in Optquest so far?


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