Hello together, I am simulating a supermarket in Flexsim in my university group.
We want to control the customer so that he goes to another checkout when he sees that the person in front of him has bought a lot of fruit and baked goods for example. The reason for this is that fruit and baked goods often take longer to scan. How can I set up this decision and the checkout change if fruit and baked goods have been assigned to each customer via labels?
Thank you so much in advance.
Are you modelling this using People Module or basic 3d objects?
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I'd suggest to add a label to each customer that stores the expected checkout time. So for each item the customer picks up, this label would be increment by some amount based on the item type.
When entering/exiting a queue, the expected checkout time for that customer is added/subtracted to a total for all customers in the queue. This total is then used when deciding where to queue.
For an example of how to choose a queue, see also the linked post below (question from your fellow student I presume).
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