question

Patrick Cloutier avatar image
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Patrick Cloutier asked Jacob Gillespie edited

Can't download software update and online content anymore

1 - Flexsim doesn't tell me that there are updates available. Check for updates is checked. I have 17.1.2. It doesn't tell me there is 2 more versions since mine. It used to work when I had previous versions.

2 - In the software, when I click on Help/Online Content, I see the available downloads of software and models but when I click on them, they don't download or install. All that it does is create a filename with 0kb size. See attached picture.

3 - The only way I can download updates and models is to go my account on the Flexsim website. There it works. But not from within the software.

FlexSim 17.1.2
updateonline content
capture.jpg (37.9 KiB)
5 |100000

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

1 Answer

Ben Wilson avatar image
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Ben Wilson answered Patrick Cloutier edited

FlexSim doesn't always give you a big banner alert, but if your start page is able to communicate online, you should see some upgrade icons next to your version:

Hover over that icon to get more info regarding upgrades.

I can confirm that the downloads from within the software are currently not working. We will look into the cause. For now the software can be downloaded from your FlexSim Account, accessed via a regular web browser.

Sorry for the inconvenience.


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Patrick Cloutier avatar image Patrick Cloutier commented ·

That icon wasn't there either. But as you and I said, I did do the upgrade by downloading from my account on a browser. So no rush but it is a curious issue.

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