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Cindy Azuero avatar image
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Cindy Azuero asked Pep Santiago commented

Conveyors are invisible in render mode

Hi, I found that conveyors are invisible in render mode on FlexSim 17.2.1.

FlexSim 17.2.1
conveyors render mode
invisible-conveyors.png (31.0 KiB)
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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

@Cindy Azuero,

Have you already checked the graphics considerations listed in this article?

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Pep Santiago avatar image Pep Santiago commented ·

Hola, tuve el mismo problema de conveyor invisible; y la solución en mi caso fue fácil; hay 2 variantes, la primera es revisar que el software no inicie con la tarjeta grafica de la computadora; sino que inicie con la configuración predeterminada; la segunda es dar clic derecho sobre el icono de acceso rápido, y seleccionar la opción de "ejecutar con procesos de gráficos" y después la opción "predeterminada"; observe la siguiente imagen.


1722558375078.png


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1 Answer

Phil BoBo avatar image
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Phil BoBo answered Nicol N commented

We saw this issue in beta testing on a computer with an Nvidia GTX 460 graphics card.

Updating the graphics card driver fixed the issue.

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lucie.l avatar image lucie.l commented ·

Hi guys!

I have the same problem, but the grafics card driver is up to date... I have a Nvidia GTX 940

Thanks!

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Phil BoBo avatar image Phil BoBo ♦♦ lucie.l commented ·

Please post a screenshot of your Help > About FlexSim... screen.

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lucie.l avatar image lucie.l lucie.l commented ·

Here you go!

Thanks!

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imagen1.png (411.8 KiB)
Phil BoBo avatar image Phil BoBo ♦♦ lucie.l commented ·

Your graphics driver is not up to date.

You are using Nvidia driver version 353.54, which is from September 2015.

The latest driver version for an Nvidia Geforce 940M is 385.41.

You need to update your graphics drivers as explained in Solutions steps 1-2 of Graphics Compatibility - Common Problems and Solutions.

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lucie.l avatar image lucie.l commented ·

Ok, indeed it was not up to date...

It works perfectly now!!

Thank you very much!

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Jeff Nordgren avatar image Jeff Nordgren commented ·
@Cindy Azuero

Does this answer your question?

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Nicol N avatar image Nicol N commented ·

MIS CONVEYORS SON INVISIBLES Y NO SÉ COMO SOLUCIONAR EL PROBLEMA, ESPERO QUE PUEDAN AYUDARME, CUENTO CON UNA LICENCIA ESTUDIANTIL

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Joerg Vogel avatar image Joerg Vogel Nicol N commented ·

@Nicol N, you should ask a new question and create it. Be brave! On the other hand the answer is already here. Do precisely the steps of the article graphics compatibility - Common Problems and Solutions. There is indeed a small difference of a picture of a start page and point 10 under solutions. In main menu > Help > About FlexSim we see the currently installed driver version, not only the graphic card model number.

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