AnswerHub Upload Issue
Our AnswerHub community currently has a bug that prevents you from attaching your model or other files to your questions. AnswerHub is aware of this issue and they are working on a fix. Until we receive their patch, you can upload your models and other files to FlexSim's file share site. Include the file name in your question so that we know which upload to reference.

question

Matvey M avatar image
0 Likes"
Matvey M asked Márcio C commented

Flexsim download speed terrible

Currently U.S business hours. I pay for and receive internet speeds of over 400 Mb/s consistently. I've tested the download speeds parallel to running flexsim download. The download speeds are perfectly fine, except for flexsim, which is running at a stable 40-45 kb/s. Horrific dl speed, which is not caused by anything on my side. Please fix your problem.

FlexSim 19.2.4
speeddownload
· 2
5 |100000

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

When I download flexsim, it opens directly in the Healthcare version. How do I solve this.

-1 Like -1 ·

Marcio,

the newer versions of FlexSim have the HC environment integrated with FlexSim's standard software and you can switch between the two. At first start after installation, FlexSim should have asked you to select your preferred environment as a default for further starts. However, you can always change that in "File/Global Preferences/Environment".

To change between the two while using FlexSim, there is a button in the top right corner:

Does that solve your issue?

A general advice: You should not ask another, completely unrelated question within a different post. New questions require new posts.

Ralf

2 Likes 2 ·
Ben Wilson avatar image
1 Like"
Ben Wilson answered Ben Wilson edited

tldr;

  • Our apologies to all who have recently experienced slow downloads from our site.
  • Speeds are great in some areas and slow in others, at the same time. We think it could be peering issues or some other network/Internet level issue.
  • We've started developing a content delivery network to solve the problem and get content to you faster. The first step in that direction is complete, so please try downloading and let us know your download speed has improved.

For @Matvey M, @Axel Kohonen, and others who have recently had downloads slow down to KB levels.

The frustrating thing has been that we have not been able to duplicate the slow speeds. Some users experienced a poor download speed while at the same time someone else in another location was still getting double digit MB download speeds.

My best guess at this point is a peering issue. Internet service providers enter into peering agreements wherein they agree to send data across each other's networks for zero or low costs, at least when the amount of traffic sent by both networks is roughly equal. However, if one of the networks sends much more data than the other network, the lower sender may decide that the relationship is not beneficial and charge money to send the other ISP's data, or throttle the speed. As nearly as I can tell, this is probably the case.

This morning using a VPN I was able to test download speeds from multiple countries. Some countries give me double digit MB download speeds, while others stay in the KB, even though in all cases my VPN endpoint is hosted in a datacenter with a fast Internet connection. I can only assume that peering arrangements are causing the problem, since obviously our server is working properly from one location, but slower from another. This has not been the case in the past, but I suppose even if it went away it could happen again.

The solution here is for us to change hosting providers, though there is no guarantee there wouldn't be future conflicts there, or to provide our downloads on a content delivery network. I've started implementing the latter. As of right now, our downloads are coming from a new download server, files.flexsim.com, with the original account.flexsim.com as a fallback. Eventually I'd like to add more servers around the world and allow the individual user's browser to determine the best download server based on their location. That will be in the works in the future, but for now at least we have the two file servers.

If @Matvey M, @Axel Kohonen or others have a moment, I'd love if you could test download speeds once again. Hopefully you'll get multiple MB download speeds, and in the future as we get file servers in Europe and other locations, perhaps users worldwide will have a much faster download experience.

Thanks for your patience, and I look forward to any feedback.

· 1
5 |100000

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Hi @Ben Wilson

Now I get around 5.5Mb/s so clearly better than before.

Kind regards,
Axel

0 Likes 0 ·
Matvey M avatar image
-1 Like"
Matvey M answered Ben Wilson commented

Resolved problem by downloading different software called: anylogic. Not deleting post because its important for flexsim to know that their servers are being utter trash.

· 1
5 |100000

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Hi @Matvey M,

Sorry for the poor download experience. I'm getting 14MB/s now. Good luck with AnyLogic!

1 Like 1 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.