Hello-My tutorial model is not working. It is not taking the customers

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Jaidit A asked Feb 10 2020 at 9:57 PM Matthew Gillespie commented Feb 12 2020 at 8:46 PM

Hello-My tutorial model is not working. It is not taking the customers

I have followed the instructions, and it does not work. Can I get some help? I have reviewed it a few times, and I cant find the error.

Software Version:

FlexSim 20.0.0

tutorial model not working

tutorial-3d-model-service-desk2.fsm (77.4 KiB)

Answer 1 · 2020-02-10T23:09:17Z

Matthew Gillespie answered Feb 10 2020 at 11:09 PM Matthew Gillespie commented Feb 12 2020 at 8:46 PM

The connector going into the Unhappy customers leave container was coming from the wrong activity block. I moved the end from the first block in the Customer gets Service block and onto the block in the Customer arrives and waiting in line block. I also had to make this connector the 2nd connector leaving that block so that only tokens that failed to acquire a service desk after the max wait timer fired would go down this connector.

I also added Desk Worker 2 to the Desk Workers group since that hadn't been done yet.

tutorialfixed.fsm

tutorialfixed.fsm (70.2 KiB)

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Jaidit A commented · Feb 11 2020 at 5:33 PM

Thank you!!

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Jaidit A commented · Feb 11 2020 at 7:24 PM

Hi Mathew, thanks so much for your help so far! I have finished some tutorial, and I want to try to build a model for work. It is a Pathology flow for slides (tissue that they look under the microscope) I have done some tutorials, but none of them apply to a situation similar to the Pathology flow. For these flow, the have to manually carried the slides around. What are some functions I can use to be able to have the people carry the slides? The below is my process flow:

Receive slides – log slides – deliver slides – path review – pick up slides – log slides – store slides

Any tips? Thank you!

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Matthew Gillespie ♦♦ Jaidit A commented · Feb 12 2020 at 12:02 AM

You can use the create object activity to create items for people to pick up and then you can use the task sequence activities to have workers do their tasks - load to pick up, unload to drop off, and travel to walk around.

If you have further questions please ask them as new separate questions.

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Jaidit A commented · Feb 12 2020 at 8:22 PM

I'm certainly not sure how to use the task sequence

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Matthew Gillespie ♦♦ Jaidit A commented · Feb 12 2020 at 8:46 PM

You're already using the Travel task activity in this model. You can use the Load and Unload activities in much the same way.

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