Crashed model with tech support warning

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question

Sebastian Hemmann asked Nov 03 2020 at 8:45 PM Sebastian Hemmann answered Nov 16 2020 at 9:22 AM

Crashed model with tech support warning

Hi,

attached is a model that showed an error while saving the file.

In the error message was a hint, to report the problem to the tech support..

Not sure who is the best direct contact!?

04_FlexSim20202_Hochregal_SH.fsm_FailedNodes.txt

04_FlexSim20202_Hochregal_SH.fsm

Software Version:

FlexSim 20.2.3

conveyor flexsim 20.2.3 warehouse asrs vehicle

04-flexsim20202-hochregal-sh.fsm (1.1 MiB)

04-flexsim20202-hochregal-shfsm-failednodes.txt (24 B)

· 6

Jason Lightfoot ♦♦ commented · Nov 04 2020 at 2:35 PM

First things to ask in my mind are to check the target desination file space.

Are you hoping to recover something from this file or do you have an original file that won't save after some changes? If it's the latter what were the changes and can you upload the original with a description for someone to follow the steps to recreate the problem.

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Sebastian Hemmann Jason Lightfoot ♦♦ commented · Nov 10 2020 at 7:56 AM

Hi,

I don´t hope to recover the model. It was only a small example model for a training class. But I was wondering about the message. There is also no earlier stage of the model.

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Sebastian Hemmann Sebastian Hemmann commented · Nov 10 2020 at 11:24 AM

Thanks for trying to help me.

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Show more comments

Ben Wilson ♦♦ commented · Nov 10 2020 at 12:06 AM

FlexSim locks up and crashes when I attempt to load the model file normally.

When I attempt to load the model into a node of an existing model, eventually the load finishes, but with exceptions in the system console and nothing loaded into the tree.

It seems the model has become corrupted, and this version of it is probably not recoverable.

As Jason suggested, your best bet is likely to go back to a previous version of the model file, from before this error.

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Sebastian Hemmann Ben Wilson ♦♦ commented · Nov 10 2020 at 11:23 AM

I just was wondering. The "saving" step didn´t work poperly and I got a hint, that I should report this problem to tech Support. But since the saving didn´t work properly, I didn´t know what to send/ report.

Thanks for trying to help me.

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Answer 1 · 2020-11-16T09:22:22Z

Sebastian Hemmann answered Nov 16 2020 at 9:22 AM

I think this can be closed. The file is broken and there is no way to go on.

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