question

Niu W avatar image
0 Likes"
Niu W asked Phil BoBo answered

Reload media issue

demo.FBX

Before flexsim version 20.0, the texture of fixed resources is unchanged.

However, when I try to upgrade flexsim version higher than 20.0, the texture is changeable after applying Reload media button.

The following three figures show texture exception when using the attached demo model, such as entirely black source in flexsim 20.2, and the texture is randomly changed by using 21.0.

1.png

2.png

3.png

FlexSim 21.0.0
3d texture
1.png (60.3 KiB)
2.png (44.7 KiB)
3.png (95.7 KiB)
demo.fbx (338.0 KiB)
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

2 Answers

Phil BoBo avatar image
0 Likes"
Phil BoBo answered

I was able to duplicate the issue.

I'll add a case to the dev list.

Thanks for bringing this to our attention.

5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

CSN avatar image
0 Likes"
CSN answered CSN commented

Hello

after testing different versions of software on multiple computers by engineers, they are all as shown in the figure below. Open the source file at the same time to check that it is not a software problem. You can check whether your computer's graphics card configuration meets the software operating requirements, or check whether the graphics card driver is updated.

1638350547306.png1638350487538.png


1638350487538.png (281.9 KiB)
1638350547306.png (87.4 KiB)
· 2
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Niu W avatar image Niu W commented ·

@CSN Firstly, much thanks for your quick reply.

The following attached video is made based on flexsim 21.2.4, in which the texture issue can be found. We have tried many times, but the texture is changed for each time after applying Reload media button, as you can see in the video.

We suppose that the cause of this phenomenon lies in the new updated feature of "Improved performance of loading media by making it multi-threaded", which is normal in 20.0 seried versions.

"

0 Likes 0 ·
bfb812a4a7083117330382df1e6ea633.mp4 (1.5 MiB)
CSN avatar image CSN Niu W commented ·

Hello:

After the engineer’s system test, this problem was only found on computers with integrated graphics cards. The problem was not found when using discrete graphics cards. You can try to run the FlexSim with discrete graphics cards.

1 Like 1 ·