question

Julio R avatar image
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Julio R asked Ben Wilson answered

Problem activating the license in a server

A client has activated the license in a server suscecfully but two weeks later it has stopped working. It´s showing the next image.

whatsapp-image-2022-05-17-at-94051-am.jpeg

He has checked and Flexnet FlexSim is activated on windows.

What can be causing this issue?

FlexSim 16.1.2
licensing server
· 4
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Jeanette F avatar image Jeanette F ♦♦ commented ·

Hi @Julio R,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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Julio R avatar image Julio R Jeanette F ♦♦ commented ·
Hello @Jeanette F ,

The client have not tell me yet, maybe it was fixed, I will let you know as soon as I talk to them.

Thank you,

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Jason Lightfoot avatar image Jason Lightfoot ♦ Julio R commented ·

@Julio R Any news?

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1 Answer

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Ben Wilson avatar image
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Ben Wilson answered

He has checked and Flexnet FlexSim is activated on windows.

By this do you mean that the license is still properly listed, trusted, and enabled when you go to Tools>View License Rights in flexsimserveractutil.exe?

You should consider uninstalling that old version of lmadmin and either using lmtools or the latest version of lmadmin (requires a separate Java install).

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