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tomonori S avatar image
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tomonori S asked Jason Lightfoot answered

Unable to uninstall FlexSim

When uninstalling FlexSim in the customer's environment, the message "Uninstallation has been canceled" is displayed and the uninstallation is not possible.
I have tried all of the following, but the issue is not resolved.

https://answers.flexsim.com/articles/20977/flexsim-installation-or-startup-error.html

Are there any other solutions for this?

FlexSim 22.0.8
installuninstallcancel
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Jeanette F avatar image Jeanette F ♦♦ commented ·

Hi @tomonori S,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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tomonori S avatar image tomonori S Jeanette F ♦♦ commented ·

Sorry for the delay in contacting you.

The issue has not been resolved.

I have tried uninstalling in safe mode, but I am unable to uninstall the program.

Are there any other workarounds?


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Jason Lightfoot avatar image Jason Lightfoot ♦♦ tomonori S commented ·

The top item of this search is a Microsoft troubleshooter that you could try.

Which version of windows do they have, and which version of FlexSim are you uninstalling? Do they have admin rights? Was it installed as part of Software Centre or some other central services?

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Jason Lightfoot avatar image
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Jason Lightfoot answered

Have you tried after a reboot or in safe mode? Can you reinstall/repair first?

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