And I would like to know what it is all about in the excercise, because I don't have at hand the text book 2012. Otherwise it is a bit complicated to help you.
Shoppers enter the model with a randomly generated shopping list and pick up all their groceries from the appropriate shelves. Some shoppers go to the deli, where they choose their meat and have it sliced by the worker. When they are finished shopping, they travel to the shortest checkout line to pay for their groceries.There are three definable periods of time for shopping:
The various periods are characterized by the shopper entry rate, the number of items they shop for, and the percent of their shopping list that might contain deli orders.
This model is found on the old forum here. If you have specific questions about certain modeling concepts you can refer to the user manual, as well as contacting us on this Answers site.
Also, see this answer for information on more example models from the textbook.
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