In this model I have 2 nurses (1 assigned to triage1 and the second assigned to triage 2). Triage 1 is the "Lead" nurse and the second nurse is only prompted to work (and use triage 2 when there is more than 1 person in the waiting room. This works fine, however the problem I'm running into is that when nurse 1 is on break or lunch, I cannot seem to get the 2nd nurse to cover her (until there is more than 1 person in the waiting room).
This screenshot shows how I'm attempting to call the second nurse is the other is not available (and vice versa) however it doesn't seem to work. Any help would be appreciated. Thanks.