Trying to program the operations in a 24- hour call center using process flow for a complete month. Call entries have different distributions during the day, and operators have 8 hour shifts with a hour long break. There are different types of calls and have different processing times based on case and also operators. Im having problems mostly with the operators any suggestions?
Hi @Rebeka H,
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@Rebeka H, attached you can see one example that you can use as 24-hour call center using process flow. v201924-exemplo-de-telemarketing.fsm
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