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David Chan avatar image
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David Chan asked David Chan commented

Empty display and FlexSim fail to response

My customer is facing the following problem after starting a new model and FlexSim fail to response. He is able to open model and but FlexSim will also fail to response when closing.

Please advise what should he do. Thanks

David

FlexSim 18.2.3
flexsim 18.2.3empty display
jack-ui.png (45.5 KiB)
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Joerg Vogel avatar image
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Joerg Vogel answered David Chan commented

These symptoms are pointing to a graphical problem. Please advice your customer to do ALL steps of the article graphical compatibility - common problems and solutions. A have seen these with outdated hardware, not updated graphic drivers and loading web content by default.

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David Chan avatar image David Chan commented ·

I will try out and get back to you. Thanks

David

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