After a windows server reinstall, our license stopped working.
I checked the ServerActUtil that we use to active the license and got this
"Trust Flags: **BROKEN** HOST"
I tried to reactive the license since this is the fix for stand-alone licenses, but it didn't worked, got this error.
- Generating transfer request using:
- Activation ID = puertocoronel.cl01-****-*****-*****-FTENT20.0
- Expiration = PERMANENT
- Count = 1
- Status: 4, Creating request
- Status: 5, Request created
- Status: 6, Context created
- Status: 7, Connected to remote server
- Status: 8, Request Sent
- Status: 9, Polling for response
- Status: 11, Done
- Operations error: 7288 The activation of the fulfillment is denied by the activation policy for activation ID puertocoronel.cl01-*****-*****-*****-FTENT20.0 because Fulfill count exceeded the available seat count.. [Incident# 2727-784219]
So next, I tried to return and repair the license, both without sucess.
Repair
- Status: 4, Creating request
- Status: 6, Context created
- Status: 7, Connected to remote server
- Status: 8, Request Sent
- Status: 9, Polling for response
- Status: 11, Done
- Operations error: 7581 Online return/repair request for the activation ID puertocoronel.cl01-*****-*****-*****-FTENT20.0 is not originated from the original client machine. [Incident# 4716-714224]
Return
- WARNING: No licenses in Trusted Storage
We have 2 licenses, 1 for FlexTerm 20.0 (Includes Flexsim 21.1) and 1 for OptQuest. The OptQuest license just got an upgrade so I upgraded it today, and that resets the seats, but I haven't install that new license yet, I'll wait until we fix this broken host issue.
Thanks in advance for the help.
