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Jeanette F posted

How to Ensure you Receive Timely Support

Dear users,

First of all, we would like to thank you for using FlexSim and for building an extraordinary community on this forum. As our user base keeps growing, it is important for us to prioritize customer issues in the fairest possible way.

Questions by licensed users with active maintenance or subscription will be answered by the FlexSim support team, as promptly as possible. Everyone is welcome to submit and answer questions on this forum, but the FlexSim support team will prioritize customers with the correct licensing entitlements, so other questions may be answered by FlexSim community peers.

To help us categorize questions correctly and efficiently, please post using an account that identifies you as the license owner or their associate, and use your organization's email as your account contact information. This way it may be easier for us to identify you as a user with active maintenance or subscription and we can get you the support you need as quickly as possible. You can check and edit your account information here:

Also, don't forget to check out the additional resources we have available to help you be successful with FlexSim, including:

Once again, thank you for being valued member of the FlexSim community.

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