Hi, I have 2 Queues that are in a global list, and there is a token in the process flow that have to pull them by age and then according to the type send them to a process. Now I have pulled by type, but this create a priority that I don't need, I just need that the operator load the oldest one and then send it to the process that belong.
Hi @Claudia P3,
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Here is my model, there is others tasks for the operator but I'm just interested in the first Queues (1 and 2), I need him to take the oldest itemflow and then drop it in the process according to the type. The model is currently just pulling from a list according to the type but but that causes a priority between them. I can't find the way to do that.
In the "Pull from List" activity, click on the arrow next to the "Query/Object/Array" field and choose "WHERE (Filter) -> age". This will append "ORDER BY age ASC" to the end of your query, meaning that the results will be ordered by the age of the items on the list (age is a default value on the list). To choose the oldest one, change the default "ASC" (ascending order) to "DESC" (descending order).
Afterwards you can use a "Decide" activity with "Connector By Case" to send the token to the correct block based on the type of the pulled item. (The values in the screenshot are just placeholders)
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