Chinese characters cannot be displayed

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CSN asked Oct 21 2021 at 12:51 AM Matthew Gillespie commented Jul 03 2023 at 6:02 PM

Chinese characters cannot be displayed

Hi everyone

When I use the text display in FlexSim, some Chinese characters cannot be displayed. It should be emphasized that not all Chinese characters are not displayed, but some are displayed as blank. Can anyone help me? I have referred to https://answers.flexsim.com/questions/38633/chinese-fonts-does-not-show-correctly.html answer, but it still doesn’t work.

Software Version:

FlexSim 21.2.3

text

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Whitney LeSueur commented · Oct 25 2021 at 9:53 PM

Hi @CSN,

In order to better reproduce the issue and find a more accurate solution, would you be able to please post your model or a sample model that demonstrates the issue you are experiencing?

In addition, does the issue only apply to one model, or does it happen regardless of the model?

Thank you!

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CSN Whitney LeSueur commented · Oct 29 2021 at 1:38 AM

Hello, as shown in the picture, some Chinese characters display problems after adjusting the text thickness.

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1635471210105.png (80.0 KiB)

Ryan Clark CSN commented · Oct 29 2021 at 2:26 AM

Hi @CSN,

Would you be able to post your actual model file or a sample model, so we can more easily assist you with troubleshooting this problem?

Proprietary models can be posted as a private question visible only to FlexSim U.S. support staff. You can also contact your local FlexSim distributor for phone or email help.

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Ryan Clark commented · Nov 01 2021 at 8:45 PM

@Phil BoBo Would you be able to help with this? It seems similar to Chinese fonts does not show correctly - FlexSim Community that you answered previously.

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Answer 1 · 2021-11-01T22:32:54Z

Phil BoBo answered Nov 01 2021 at 10:32 PM Matthew Gillespie commented Jul 03 2023 at 6:02 PM

Yes, this is the same issue. The same workaround in that Answer still applies to render flat text instead of 3D text.

Also, starting in FlexSim 21.0.4, we updated the 3D text renderer to be able to use a different font if Arial Unicode isn't available.

Updated 3D text to use the Names and Stats font if Arial Unicode MS is not available.

Release Notes and History (flexsim.com)

It is possible that removing the Arial Unicode font and using a different font in Global Preferences > Graphics > Names and Stats may work better. The 3D renderer may be able to tesselate those particular characters with a different font better than it does with Arial Unicode.

In the UI for Names and Stats, it only shows ttf fonts, but if you use the tree, you can specify ttc fonts as well. On my machine, when I switch the setting to msjhbd.ttc (Microsoft JhengHei Bold) and restart FlexSim, those particular characters render fine:

I'll add a note to the dev list to update the Global Preferences to allow you to pick a default font for 3D text and to show ttc fonts as well as ttf fonts in the dropdown menu. In the meantime, you can modify the tree as a workaround as shown in the image above.

1635806954369.png (344.8 KiB)

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