Problem activating the license in a server

Question

question

Julio R asked May 17 2022 at 3:41 PM Ben Wilson answered Jun 02 2022 at 7:46 PM

Problem activating the license in a server

A client has activated the license in a server suscecfully but two weeks later it has stopped working. It´s showing the next image.

He has checked and Flexnet FlexSim is activated on windows.

What can be causing this issue?

Software Version:

FlexSim 16.1.2

licensing server

whatsapp-image-2022-05-17-at-94051-am.jpeg (103.3 KiB)

· 4

Jeanette F ♦♦ commented · May 23 2022 at 3:28 PM

Hi @Julio R,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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Julio R Jeanette F ♦♦ commented · May 23 2022 at 3:44 PM

Hello @Jeanette F ,

The client have not tell me yet, maybe it was fixed, I will let you know as soon as I talk to them.

Thank you,

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Jason Lightfoot ♦♦ Julio R commented · Jun 02 2022 at 11:19 AM

@Julio R Any news?

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Answer 1 · 2022-05-17T18:23:17Z

Ben Wilson answered May 17 2022 at 6:23 PM

He has checked and Flexnet FlexSim is activated on windows.

By this do you mean that the license is still properly listed, trusted, and enabled when you go to Tools>View License Rights in flexsimserveractutil.exe?

You should consider uninstalling that old version of lmadmin and either using lmtools or the latest version of lmadmin (requires a separate Java install).

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