question

Tomaz B avatar image
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Tomaz B asked Jason Lightfoot commented

VR Not working

By trying to use VR HTC viva I got this massage

4a05f37a-22f5-495c-a09e-d3ec8f2f56e6.png Any idea what is wrong?I use FlexSim 22.1.2 and laptop ASUS Rog


FlexSim 22.1.2
vr
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Jason Lightfoot avatar image Jason Lightfoot ♦ commented ·
Does it still happen if your reopen the default workspace?
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Tomaz B avatar image Tomaz B Jason Lightfoot ♦ commented ·

Yes. I have Also tried to open an older version of FlexSim and I got the same message again

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Jason Lightfoot avatar image Jason Lightfoot ♦ Tomaz B commented ·
Has it worked before on this laptop? On a different PC? What's changed?
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Tomaz B avatar image Tomaz B commented ·

It has worked on a diferent pc. The same gear.

The VR is working in other aplications. So this is not the problem. Only in FlexSim I get this error

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Jason Lightfoot avatar image Jason Lightfoot ♦ Tomaz B commented ·

Sometimes on a laptop there's an option to use discrete graphics for FlexSim - do you know if that is enabled? Also have you tried reinstalling FlexSim?

What controllers are you using and is that the same as the PC that worked? Do they need calibration?

What lighting option do you have set? Try disabling shadows if they are enabled, and make sure you don't have RTX Mode on.

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Tomaz B avatar image Tomaz B Jason Lightfoot ♦ commented ·
Thank you.


Were do I find the settings for discrete graphics?

Yes the controllers are the same.

Rtx mode is off.

I tried with different versions of FlexSim. It is the same.

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Logan Gold avatar image Logan Gold ♦♦ commented ·

Hi @Tomaz B,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

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1 Answer

Tomaz B avatar image
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Tomaz B answered Jason Lightfoot commented

I have solve it with the setting:

File-global preferences-Open GL contest and I have also changed nVidia settings, that it uses the nVidia graphic card when using VR and with

treenode view = views (). Find ("active> Documents / Perspective / 1 + / ~");

in "User commends" OnPrewDrew


Kind regards, Tomaž

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Jason Lightfoot avatar image Jason Lightfoot ♦ commented ·
Thanks for updating us. Can you tell us what the user command was/is doing? Was that causing the problem?
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