question

Shinya O avatar image
0 Likes"
Shinya O asked Shinya O commented

ERR_FILE_NOT_FOUND (-6) with "New" button

The following error message appears when I click the "New" button on the FlexSim start page.

This error happened after my PC recovered from a blue screen.

I also tried reinstalling, but it didn't work.

How can I fix this error?

Thanks in advance.

Failed to load URL file:///C:/ProgramData/Flexsim/FlexSim22.0/%7B%22func%22:%22newModel%22%7D with error ERR_FILE_NOT_FOUND (-6).

1665568347039.png


FlexSim 22.0.0
FlexSim 22.0.4
error_file_not_found
1665568347039.png (89.1 KiB)
· 4
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Ben Wilson avatar image Ben Wilson ♦♦ commented ·

Hi @Shinya O,

Try deleting your prefs.t. If that doesn't help, some of the other suggestions in our article FlexSim installation or startup error might help.

0 Likes 0 ·
Shinya O avatar image Shinya O Ben Wilson ♦♦ commented ·

Hi @Ben Wilson ,

I tried deleting my prefs.t and tried FlexSim installation or startup error - FlexSim Community but it didn't work.

After my PC recovered from the blue screen, windows update run automatically (2022/10/12).

My current windows version is as follows.

1665623378111.png

1665624056448.png

0 Likes 0 ·
1665623378111.png (27.1 KiB)
1665624056448.png (138.5 KiB)
Ben Wilson avatar image Ben Wilson ♦♦ commented ·

@Shinya O

Let's see if we can get more information. Please do the following:
  1. Start FlexSim.
  2. When the start page loads, right click anywhere in the start page and choose "Inspect".
  3. From the Web Dev Tools panel that opens at the bottom, choose the "Console" tab.
  4. Right click again anywhere in the start page. Choose Reload.
  5. Right click in the console. Choose Save As.
  6. Save a log file. Check it to make sure that it contains the information you see in the console.
  7. Send back the log information.

0 Likes 0 ·
Shinya O avatar image Shinya O Ben Wilson ♦♦ commented ·

@Ben Wilson

Thank you for your kind response.

This is the log file-1665705998335.zip.

0 Likes 0 ·
-1665705998335.zip (326 B)

1 Answer

·
Ben Wilson avatar image
0 Likes"
Ben Wilson answered Shinya O commented

We have found a bug that will be fixed in the next bugfix releases for 22.0 LTS and 22.2.

Sorry for the trouble. For now just open a new model from the File > New Model (Ctrl - N) menu option.

· 2
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Matthew Gillespie avatar image Matthew Gillespie ♦♦ commented ·

@Shinya O This bug has been fixed for 22.0.9 and 22.2.3 which will come out next week.

0 Likes 0 ·
Shinya O avatar image Shinya O Matthew Gillespie ♦♦ commented ·
@Matthew Gillespie Thank you for your support.
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.