question

Henry Paipa avatar image
0 Likes"
Henry Paipa asked Ben Wilson answered

Interface display error in FlexSim

Hi Team.

FlexSim is experiencing display problems. I have already installed Drivers, updated everything necessary, other recommendations given in this post, and still, it has not worked for me. The characteristics of the computer are:

Processor AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz

Installed RAM 16.0 GB (13.9 GB usable)

System type 64-bit operating system, x64 processor

Windows 11 Home Edition

Version 22H2

OS Build 22621.2428

Serial Number PF3BJHBA

Windows Feature Experience Pack 1000.22674.1000.0

I appreciate your support in advance. Thank you.

FlexSim 23.2.2
bug reportvisualizationgraphics cards
error.mp4 (17.5 MiB)
· 3
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Kavika F avatar image Kavika F ♦ commented ·
Hey @Henry Paipa, that's strange behavior I haven't seen before. Have you tried uninstalling and reinstalling FlexSim?
1 Like 1 ·
Henry Paipa avatar image Henry Paipa Kavika F ♦ commented ·

Hi @Kavika F I did it, and it didn't work. I really don't know what it could be. Thanks

0 Likes 0 ·
Henry Paipa avatar image Henry Paipa commented ·

1698861615525.png

News report: It only works in versions prior to 23.0, in the image you can see that version 22.2.4 works.

0 Likes 0 ·
1698861615525.png (1.9 MiB)

1 Answer

Ben Wilson avatar image
1 Like"
Ben Wilson answered
@Henry Paipa, in addition to the suggestions you already tried in the graphics post, you might want to try the suggestions in our article covering installation or startup issues.
· 1
5 |100000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Henry Paipa avatar image Henry Paipa commented ·

Thank you for your support. Solution number "5. Delete FlexSim's saved settings" worked for me. Thanks for your help. Mr. @Ben Wilson and Mr. @Kavika F

1 Like 1 ·