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Ankur A3 avatar image
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Ankur A3 asked Ankur A3 commented

Optimizer showing blank screen after partial run

Hi Team,

I am facing this issue first time while running optimizer. After completing partial run of around 60%, it is showing a blank white screen.

1699284130897.png


What is causing this issue?

Any guesses?

Thank you!

FlexSim 23.1.3
optimizerrunissue
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Jordan Johnson avatar image
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Jordan Johnson answered Ankur A3 commented

Does the computer in question have more than one user? If so, then this is a known issue, where any view that uses chromium (including dashboard charts and experiment run status charts) have issues drawing.

If not, then this is a new issue, and we'd need the model to debug further.

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Ankur A3 avatar image Ankur A3 commented ·

Hi @Jordan Johnson,

I am using remote pc to run the simulation and it is accessible to more than 1 user when required. But I am using it currently full time to run the model. Still any chance for this issue?

One more observation: I am not sure if optimizer is still running even after the issue but system is significantly utilized as below:

1699289559307.png

Also, would like to check if it can happen due to any issue in model logic?

Thank you!

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1699289559307.png (51.0 KiB)
Jordan Johnson avatar image Jordan Johnson ♦♦ Ankur A3 commented ·
  1. Even if you are the only current user, it seems that if a second user has ever used FlexSim on the same PC, then the chromium views can be affected by this issue.
  2. This only affects the chart's ability to draw. It does not affect the optimization run. You may be able to close and reopen the experimenter window. Closing the window doesn't stop the run, either.
  3. It is highly unlikely that this issue is caused by the model logic somehow.
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Ankur A3 avatar image Ankur A3 Jordan Johnson ♦♦ commented ·
Ok. @Jordan Johnson

It helps.

Thanks for your quick response!

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