When a doctor is charting a patient that she just examined, often her next patient is already at the waiting room waiting to be roomed. However, the assigned medical assistant (MA) will not interrupt the doctor's charting activity to notify her that her next patient is ready.
NOTE: My problem is actually a bit messier than this, because the way my process flow is setup, both the exam table and the medical assistant are assigned to the doctor first. So the patient won't be roomed until the doctor is available. But I will ask this question in a separate post.
I need help to allow the medical assistant to interrupt the doctor while she's charting. Could someone please help me?
In the attached model, you can see this behavior happen at 8:30 am of the simulation. Here's a brief description of what you'll see hapenning:
Patient 1 is trying to re-acquire medical assistant MA1. However, MA1 is owned by Patient 5, and is standing idle at exam table 9, waiting for MD1 to finish Charting, to notify him that Patient 5 is ready for his exam. Ironically, MD1 is busy charting P-1.
