Error - Flexsim not running

Question

question

EDGAR GONZALEZ asked Dec 14 2016 at 4:51 AM Phil BoBo commented Dec 15 2016 at 8:40 PM

Error - Flexsim not running

Today I could not run Flexsim 2016 , then I downloaded Flexsim 2017 and didn't run neither.

Error message: FlexSim 2017 Problem: Stopped working

Files that help describe the problem:

WERInternationalMetadata.xml

AppCompat.txt

minidump.mdmp

Software Version:

FlexSim 17.0.0

error message flexsim not running

______

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Answer 1 · 2016-12-14T15:22:32Z

Ben Wilson answered Dec 14 2016 at 3:22 PM Phil BoBo commented Dec 15 2016 at 8:40 PM

As @steven.hamoen mentions, permissions issues are a common problem. There are also other common problems that should also be checked outlined here:

Common startup and installation problems

Please check these 9 points. Most likely one of them will solve your issue. If not, please reply back to this post with your attachments and/or information from Windows Event Viewer (see point #9).

· 3

EDGAR GONZALEZ commented · Dec 14 2016 at 4:53 PM

I followed the steps with no success. It is important to mention that Version 2016 was running with License of the company, and yesterday did not open. then I downloaded 2017 and did not open neither.

in the event viewer I see the following messages:

A potentially malicious process was blocked Device: LAGG7495; IP: 10.12.129.78, 10.12.134.113; MAC: C8-D3-FF-F7-D5-C8, E4-A7-A0-F1-BB-89 File path: C:\Program Files\FlexSim 2017\program\flexsim.exe Process Id: Violation Type: None, Occurences: 1 Sha256:

NVWMI - Base Profile [c:/program files/flexsim 2017/program/flexsim.exe] was launched and [Base Profile] profile was applied

Faulting application name: flexsim.exe, version: 1.0.0.1, time stamp: 0x584ee774 Faulting module name: nvoglv64.DLL, version: 21.21.13.7306, time stamp: 0x57f0096a Exception code: 0x80000003 Fault offset: 0x0000000000a55a52 Faulting process id: 0x1ee8 Faulting application start time: 0x01d25628852a2187 Faulting application path: C:\Program Files\FlexSim 2017\program\flexsim.exe Faulting module path: C:\windows\system32\nvoglv64.DLL

The Software Protection service has stopped.

The VSS service is shutting down due to idle timeout.

Fault bucket 401052791, type 28 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: flexsim.exe P2: 1.0.0.1 P3: 584ee774 P4: nvoglv64.DLL P5: 21.21.13.7306 P6: 57f0096a P7: 80000003 P8: 0000000000a55a52 P9: P10: Attached files: C:\Users\a1039371\AppData\Local\Temp\WERA49A.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_flexsim.exe_1c312ebeefc8fad8724ede7453947f852daf7f_27e606f5 Analysis symbol: Rechecking for solution: 0 Report Id: eeaa5012-c21b-11e6-a57b-e4a7a0f1bb8d

0 ·

Phil BoBo ♦♦ EDGAR GONZALEZ commented · Dec 14 2016 at 6:06 PM

That looks like some sort of anti-virus software on your computer is preventing FlexSim from opening because of a crash within the Nvidia OpenGL driver.

Try updating your graphics driver. If you are using an Nvidia Quadro card, try changing your settings to 3D App - Game Development mode in the Nvidia Control Panel.

Also, you might try looking into the settings of whatever anti-virus software on your computer is blocking FlexSim to see if there is some way for you to whitelist the flexsim.exe application.

2 ·

EDGAR GONZALEZ EDGAR GONZALEZ commented · Dec 15 2016 at 7:47 PM

Antivirus Cylance was blocking Flexsim. Now it is running

thanks!

0 ·

Answer 2 · 2016-12-14T12:48:54Z

Steven Hamoen answered Dec 14 2016 at 12:48 PM

@EDGAR GONZALEZ

First you didn't attach the files you mentioned.

First thing that comes to mind is: Do you have all rights on the directories you install Flexsim in? Otherwise try to install it in a directory you do have all rights for

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