question

jing.c avatar image
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jing.c asked Matt Long commented

Version2017 Installation Error

@Ben Wilson @wang.yang

Hi, Our client had met an error during Version2017 installation.

His computer system is Windows 7 64bit, and the installer would be cancenled automatically like the pic below.

And he tried to run the installer in compatible mode, but it can not finish the installation process like the pic below

The Version 2016 can be installed in the same computer without any problems. Can someone help me find out what happened?

FlexSim 17.0.1
installation2017installer error
error1.jpg (52.2 KiB)
error2.jpg (28.3 KiB)
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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

@phil.bobo, @Matt Long,

Any differences/updates in 2017 vs 2016 that might result in the described symptoms?

@jing.chen,

Have you already checked the following:

  • proper permissions for the installation
  • plenty of available disk space
  • all Windows Updates are installed
  • tried the latest 17.0.2 installer
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2 Answers

Arun Kr avatar image
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Arun Kr answered jing.c commented

@jing.chen

Why don't you try installing visual c++ redistributable for visual studio 2015 from the Microsoft website.

https://www.microsoft.com/en-us/download/details.aspx?id=48145

Regards,

Arun KR

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jing.c avatar image jing.c commented ·

Thanks Arun

Is this vc-redistx64.rar? We had tried it, but it didn't work.

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vc-redistx64.rar (286.7 KiB)
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Sam Stubbs answered Matt Long commented

Have you already seen and gone through all the steps on this page?

https://answers.flexsim.com/articles/20977/flexsim-installation-or-startup-error.html

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jing.c avatar image jing.c commented ·

@wang.yang @Ben Wilson

My client had tried all the steps on that page, but it still can not finish installation.

Now I post the error screenshot of Windows Event Viewer, and hope someone can help me.

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1.jpg (63.7 KiB)
2.jpg (64.0 KiB)
Matt Long avatar image Matt Long jing.c commented ·

Does the same error occur when trying to install 17.0.0 or 17.0.2?

You can also try right clicking the installer and selecting Run as administrator.

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