question

Hi Karol @vatic.group,

I would suggest removing all aspects of FlexSim licensing, and start from scratch, following the installation instructions carefully. When we arrange online meetings to review license server configurations, all we do go through each of the steps in the instructions.

Here are the 3 most common things that people miss (all of these are in the instructions):

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1) All of the following programs should be right-clicked and Run as Administrator:

• flexsimserveractutil.exe
• the lmadmin installer (if you're using lmadmin)
• lmtools (if you're using lmtools instead of lmadmin)

Even if you are logged in to an account with admin rights, this is an important step, as it ensures the program is run using elevated privileges so that services can be installed properly.

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2) the lmadmin service (lmadmin) or the FlexSim_License service (or whatever you named it using lmtools - it is user configurable) needs to be examined in Windows Services, and the Log On option set to Local System account.

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3) The FlexNet Licensing Service installed has not been upgraded to the latest version (currently 11.14.0.1). To find out what version is currently installed, open Windows Services and view the properties for the FlexNet Licensing Service:

It shows the path to the service's executable. Browse to that path location, then right click the executable and view the file's details:

If your service is not on the latest version, you need to remove it and reinstall the latest. This can be tricky because the service may not want to be stopped/removed if other services are using it. We have found that the following procedure can usually upgrade the FlexNet licensing service:

1. download the latest LicenseServer.zip to your license server
2. extract these latest tools to a convenient location on the license server
3. in the extracted folder, navigate to LicenseServer/flexsimserveractutil
4. right-click flexsimserveractutil.exe and choose Run as administrator
5. from the main menu, choose Tools>Licensing Service>Uninstall anchor service
6. browse to the file location of the FNPLicensingService.exe that we found earlier when checking the version (see images above). Rename the executable to _FNPLicensingService_Old.exe.
7. back in flexsimserveractutil.exe (if you closed it, open it again using Run as administrator), choose Tools>Licensing Service>Install anchor service
8. follow the steps described above (with the screenshots) to check the service in Windows Services, get the path to executable, browse to that location, and right-click the new FNPLicensingService.exe to view the details. It should be version 11.14.0.1.
9. If it is not version 11.14.0.1, you may need to uninstall the service manually from the command line, then rename the executable (see step 6, above), then reboot, then install the latest anchor service (see step 7, above)