Troubleshooting - Basics Tutorial 1.4 - Link the Models

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Erica W asked Sep 19, '17 Matthew Gillespie answered Sep 19, '17

Troubleshooting - Basics Tutorial 1.4 - Link the Models

14-basic.fsmWould someone be able to help me troubleshoot what I did wrong in linking the model and process flow in tutorial 1.4? The desk workers do not seem to be going to the service desk to help any customers, aside from the first two customers. There are zero happy customers.

Software Version:

FlexSim 17.2.1

process flow groups resource assignment arrival logic

14-basic.fsm (46.2 KiB)

5 |100000

Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Answer 1 · 2017-09-19T20:52:32Z

Matthew Gillespie answered Sep 19, '17

Look at the Release: Desk Worker activity. The Resource(s) Assigned To field should say

token.deskWorker

and not

token.serviceDesk

Also you should check the Preserve Global Position box on the Move Customer to Service Desk activity so the customers aren't jumping to the center of the model when they leave the waiting line.

5 |100000

Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

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