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David Chan avatar image
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David Chan asked Phil BoBo edited

switchshader error

Hi, my customer has the switchshader error when they starts FlexSim. I have enclosed the screenshot. Please advise.

David

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shader
image001.jpg (64.4 KiB)
image002.png (22.5 KiB)
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1 Answer

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Phil BoBo answered Phil BoBo edited

Update the graphics driver as explained in Graphics Compatibility - Common Problems and Solutions

Common symptoms

  • The model 3D view is black or blank. You should see the model view default to a 3D grid.

Solutions

  1. Update your graphics driver to the latest version. This almost always solves graphics issues and is the preferred solution whenever possible because it enables the maximum performance from your graphics hardware. Check out HowToGeek.com's article for a primer on updating graphics drivers. Not every user has the proper administrator privileges on their computer necessary to update drivers, so you may need to contact someone in your IT department for help.

That machine is running driver 10.18.10.3277 on an Intel HD 4400. The latest driver for that card is 15.40.36.4703.

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