Flowchart Routing Patients to Wrong Area?

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Mark S2 asked Dec 31, '18 Matthew Gillespie answered Jan 2, '19

Flowchart Routing Patients to Wrong Area?

Hello,

Patient track PCI 2, Activity 12 prompts patients to travel to "EHS_WaitingArea". However, they do not. They go to "WaitingRoomArea" and stop all progress.

Patient track PCI 3, Activity 12 prompts patients to travel to "WaitingRoomArea2". They eventually go to the correct area, but not before visiting "WaitingRoomArea" first.

The difference seems to be in the Flowchart logic.

PCI2: Registration --> EHS_WaitingArea

PCI3: Registration --> WaitingRoomArea --> WaitingRoomArea2

My questions are:

1) Why do patients seemingly need the first WaitingRoomArea as an intermediate area instead of travelling directly to the area I specified?

Thanks!

Software Version:

FlexSim HC 5.3.8

patient track flowchart pci

ect-v2-dec31.fsm (1.7 MiB)

Answer 1 · 2019-01-02T19:56:11Z

Matthew Gillespie answered Jan 2, '19

You have the Entrance Criteria of WaitingRoom1 set to Allow Any Patient. This is almost never the setting you want on a waiting room. Change it back to Standard Entrance Criteria and it will work as you expect.

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