FlexSim download speed very slow currently

Question

question

Axel Kohonen asked Oct 08 2019 at 7:56 AM Steven Hamoen commented Nov 26 2019 at 1:29 PM

FlexSim download speed very slow currently

Hi,

I tried downloading FlexSim 19.2.2 yesterday and today and it works, but I can only get a download speed of around 100kB/s. The download speed is the same also when downloading any other file from FlexSim.com

If I download from some other site (tried gimp) I get around 10Mb/s, so 100 times faster. I am downloading to Finland.

Is there something going on with the download server?

Thank you!

Kind regards,

Axel

Software Version:

FlexSim 19.2.1

download

· 3

Mischa Spelt commented · Oct 08 2019 at 8:01 AM

Hi Axel, I've had the same problem in the morning, download speeds of 100kB/s and eventually downloads timing out halfway through. We thought it may be related to the time zone difference, where some process such as an automatic backup or nightly build takes up FlexSim's server resources. Maybe you can try again during US business hours (say, around 15:00h) and check if it's back to normal then.

1 ·

Axel Kohonen Mischa Spelt commented · Oct 08 2019 at 8:05 AM

Hi @Mischa Spelt

Thank you for the comment. Will see if that solves the problem.

Kind regards,
Axel

0 ·

Axel Kohonen commented · Oct 08 2019 at 12:07 PM

Hi,

Download speed remains the same still now when the clock is 15:00 in Finland. Anyone from FlexSim that can explain this?

0 ·

______

Cookie preferences

Your privacy is important to us and so is an optimal experience. To help us customize information and build applications, we collect data about your use of this site.

May we collect and use your data?

Learn more about the Third Party Services we use and our Privacy Statement.

Strictly necessary – required for our site to work and to provide services to you

These cookies allow us to record your preferences or login information, respond to your requests or fulfill items in your shopping cart.

YES

Improve your experience – allows us to show you what is relevant to you

These cookies enable us to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we use to deliver information and experiences tailored to you. If you do not allow these cookies, some or all of these services may not be available for you.

YES

NO

Customize your advertising – permits us to offer targeted advertising to you

These cookies collect data about you based on your activities and interests in order to show you relevant ads and to track effectiveness. By collecting this data, the ads you see will be more tailored to your interests. If you do not allow these cookies, you will experience less targeted advertising.

YES

NO

Are you sure you want a less customized experience?

We can access your data only if you select "yes" for the categories on the previous screen. This lets us tailor our marketing so that it's more relevant for you. You can change your settings at any time by visiting our privacy statement

Your experience. Your choice.

We care about your privacy. The data we collect helps us understand how you use our products, what information you might be interested in, and what we can improve to make your engagement with Autodesk more rewarding.

May we collect and use your data to tailor your experience?

Explore the benefits of a customized experience by managing your privacy settings for this site or visit our Privacy Statement to learn more about your options.

Answer 1 · 2019-11-26T13:28:55Z

Ben Wilson answered Nov 26 2019 at 1:28 PM Ben Wilson edited Nov 26 2019 at 1:29 PM

Anyone who has previously experienced slow download speeds at FlexSim's website, please give it a try again. We've recently implemented a new download server (and hope to add more in the future).

See this answer for more details and to share your comments.

Answer 2 · 2019-10-08T19:30:26Z

Ben Wilson answered Oct 08 2019 at 7:30 PM Steven Hamoen commented Nov 26 2019 at 1:29 PM

Hi @Axel Kohonen,

Speeds are "speedy" now as I test downloading the 880 MB FlexSim 19.2.2 installer, getting around 30 MB/s.

There is nothing special about our office location related to the data center where flexsim.com is hosted, so anyone with a reasonably fast Internet connection may also be able to hit such speeds. We have not restarted the server or done anything else to fix any issues.

I suspect that @Mischa Spelt guessed correctly about our server doing some maintenance or backups over night. When we have had speed troubles in the past and I checked with our hosting provider, this was the case. I suspect this is what happened to you earlier today.

Sorry for the inconvenience.

· 8

Axel Kohonen commented · Oct 09 2019 at 4:12 AM

Hi @Ben Wilson

Thank you for testing this!

Currently I am getting around 150-200kb/s. It is roughly twice the speed of yesterday and the day before. It seems that your servers are still doing something.

I will wait and check back later. A bit inconvenient to download during US office hours, when it is during the night here.

Kind regards,
Axel

0 ·

Joerg Vogel Axel Kohonen commented · Oct 09 2019 at 12:36 PM

Europe - Germany - dfn . de 14:33

0 ·

speed-oct-9th-2019.jpg (12.3 KiB)

Mischa Spelt Joerg Vogel commented · Oct 09 2019 at 12:44 PM

Hmm, strange, I'm not seeing those speeds ... at all

and it's not my connection

0 ·

flexsim-download-sped.png (16.3 KiB)

download-speed-test.png (60.7 KiB)

Ben Wilson ♦♦ commented · Oct 09 2019 at 3:43 PM

Hi all @Axel Kohonen, @Mischa Spelt, once again my tests are showing really good speeds, 29MB/s:

We're going to look into this issue, and possibly setting up an alternate download location.

Thanks for your patience.

0 ·

2019-10-09-09-43-58-downloads.png (12.8 KiB)

Axel Kohonen Ben Wilson ♦♦ commented · Oct 10 2019 at 8:02 AM

Hi @Ben Wilson

It is weird that Finland and the Netherlands (Mischa) get so low speeds, but Germany (Jörg) gets a good download speed. And server updates do not seem probable as Mischa and Jörg got different download speeds almost at the same time.

I checked with my colleague in Finland and he gets similar download speeds as I, i.e. around 200kb/s so it is likely not an issue with my computer.

My download speed is good so that is not the issue either

Thank you!

No hurry, just wanted to check if there was something going on. The download speed has been very good at all earlier times that I have downloaded something from FlexSim.com.

Kind regards,
Axel

0 ·

downloadspeedtest.png (55.2 KiB)

Ben Wilson ♦♦ Axel Kohonen commented · Oct 15 2019 at 8:11 PM

Hi @Axel Kohonen,

Wondering if you could try another download to test the speed currently. I'd like to get a more recent baseline against which I can compare the changes I'm about to make.

Later this week I'll have you test again. The site will then be serving files from a different location.

0 ·

Show more comments

Steven Hamoen commented · Oct 17 2019 at 6:33 PM

Hi @Ben Wilson

Here a remark to make the story even stranger. I wanted to update to 19.2.3 so I pressed the yellow triangle and I downloaded with 9-11 MB/sec. Then installing didn't work (it is saying that FlexSim is still running) and I had that before and I solved it by using the msi. So I now I'm downloading the msi file with a whopping speed of around 350 kb/s. This is on the same pc within minutes after the fast download......

0 ·

question