Dear all ,
I would like to ask a question for created the call center simulation with Multiple channel phase system
for 24 hours ( for 8-9 weeks)
my data on below ( times ) this is an example only 1 weeks , the average handling time with agents is 120 seconds the models
if the arrival pattern is exponential and service pattern is constants (120 second for one calls )
But I would like to simulation like this with 2-3 months ,How can I set in the Flexsim ?
Hi, do you already have an example model for using your data one week? The big question I see is: Do you want to repeat always the same numbers?
You also could try to find a distribution that´s representing your data or you could create more data manually for the longer period.
@sebastian.hemmann Thank you very much for your comments ,
I don't have the model for simulation by one weeks yet and Could you kindly help to recommend ?for example if I want to created the 1 week first according in the data ,How can I set the simulation from Flexsim ? or I must do every hours by manually ( that's mean if 1 weeks => I must do 168 times (24*7) )
Thank you very much for advise
@Thanyawan C, I think you should have a look what different kind of sources FlexSim already offers. There also are different ways of including data to FlexSim. So I´m sure the manual effort should never be high. Sadly further it seems as your picture of the data is broken.
Hi @Thanyawan C,
Here is some documentation on token creation in process flow. One of these should fit your needs for your simulation.
https://docs.flexsim.com/en/19.2/Reference/ProcessFlowObjects/TokenCreation/InterArrivalSource/
https://docs.flexsim.com/en/19.2/Reference/ProcessFlowObjects/TokenCreation/ScheduleSource/
https://docs.flexsim.com/en/19.2/Reference/ProcessFlowObjects/TokenCreation/DateTimeSource/
Here is some documentation on the excel import tool:
https://docs.flexsim.com/en/19.2/Reference/Tools/ExcelInterface/
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