What is the best way to create a global process in HC2020? The idea is to create a global process (emails, phone calls, etc.) that the physicians do that is not related to the patient. I have some methods that work but would just like a quick example of the best way to achieve this.
The following YouTube video talks about modeling phone calls with a global process flow at around 1:03:00 (there's a link you can click on in the description).
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