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Best Way to do a Global Process?

What is the best way to create a global process in HC2020? The idea is to create a global process (emails, phone calls, etc.) that the physicians do that is not related to the patient. I have some methods that work but would just like a quick example of the best way to achieve this.

FlexSim 20.1.3
eventsglobal processes
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Cliff King answered dougdurbin commented

The following YouTube video talks about modeling phone calls with a global process flow at around 1:03:00 (there's a link you can click on in the description).

https://youtu.be/sEDXsvkbH9M

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dougdurbin avatar image dougdurbin commented ·

Thanks Cliff! Forgot that was in the video.

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