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robert.nevin avatar image
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robert.nevin asked Ben Wilson rolled back

daily summary email from answers forum

I am no longer getting a daily summary email from the answers forum? i have enabled the summary but emails have stopped...

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Joerg Vogel avatar image Joerg Vogel commented ·

Have you checked your spam folder?

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robert.nevin avatar image robert.nevin Joerg Vogel commented ·

yes...nothing in the span folder

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1 Answer

Ben Wilson avatar image
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Ben Wilson answered Ben Wilson rolled back

Hi @robert.nevin,

Sorry for the trouble. I've checked our email server and it is continuing to send out such emails to this day, so I'm not sure why Answers has stopped sending specifically to you. The last message Answers appears to have sent to you was in early May - does that seem correct to you?

I've reviewed your notification settings and they appear good to me.

You might try disabling some of the settings, then save. Then re-enable and save again. Perhaps this will kind of "reboot" your notifications and kick the system into gear.

Try that and wait a day or two to see if you get any new emails. Please report back on what happens!

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robert.nevin avatar image robert.nevin commented ·

yes, May was the last email i received. Just this minute I have just received a summary email from the unanswered questions...perhaps tomorrow the daily summary will start to arrive too!. i will let you know

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robert.nevin avatar image robert.nevin commented ·

I am still only receiving one email: the daily summary of the unanswered questions...any other ideas? here is my profile! can it be reset?

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Ben Wilson avatar image Ben Wilson ♦♦ robert.nevin commented ·

Hi @robert.nevin,

I've disabled, then reenabled your notifications. Let's see if that makes a difference.

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Ben Wilson avatar image Ben Wilson ♦♦ robert.nevin commented ·

Hi @robert.nevin,

I just checked our mail server's sent messages. It looks like you're still not getting your requested daily digest, save for unanswered questions.

I've just set any notifications previously toggled for "Daily Digest" to "Weekly Digest". Let's let that go for a week and see if it ever sends you an update. Then we can toggle back to Daily.

If this doesn't work, I'll have a good support case I can write up for our AnswerHub community provider.

Thanks for your patience.

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robert.nevin avatar image robert.nevin commented ·

ok, lets see what happens at the weekend!!!

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robert.nevin avatar image robert.nevin commented ·

i received the weekly summary mail!!!

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Ben Wilson avatar image Ben Wilson ♦♦ robert.nevin commented ·

Hi @robert.nevin,

I'm glad the weekly worked. If you wish, change all your weekly notifications back to daily. Perhaps they'll work now as well.

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robert.nevin avatar image robert.nevin commented ·

I changed some of the notifications to daily summary but i am not getting the daily summary mail!

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Ben Wilson avatar image Ben Wilson ♦♦ robert.nevin commented ·

@robert.nevin,

There is a chance that our do-not-reply email address hits a quota late in the day, and emails after that time fail to send.

The next thing we'll try is spinning up a dedicated Answers mail server, though we won't have this ready to test until late next week.

For now you may want to switch back to your weekly digest. I'll put a note on this case to touch base with you next week.

Thanks for your patience.

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