User Name and password

Question

question

Juan Rivera asked Oct 22 2020 at 1:30 PM Ben Wilson commented Oct 22 2020 at 4:25 PM

User Name and password

I download the demo version, but when i try to run the program its asking me for a User name and password, but i never receive anything to my email, i try to enter my admin user name and password from this website, but its not working

Can some one help me please?

Software Version:

FlexSim 20.2.3

flexsim 20.2.3 download password

______

Cookie preferences

Your privacy is important to us and so is an optimal experience. To help us customize information and build applications, we collect data about your use of this site.

May we collect and use your data?

Learn more about the Third Party Services we use and our Privacy Statement.

Strictly necessary – required for our site to work and to provide services to you

These cookies allow us to record your preferences or login information, respond to your requests or fulfill items in your shopping cart.

YES

Improve your experience – allows us to show you what is relevant to you

These cookies enable us to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we use to deliver information and experiences tailored to you. If you do not allow these cookies, some or all of these services may not be available for you.

YES

NO

Customize your advertising – permits us to offer targeted advertising to you

These cookies collect data about you based on your activities and interests in order to show you relevant ads and to track effectiveness. By collecting this data, the ads you see will be more tailored to your interests. If you do not allow these cookies, you will experience less targeted advertising.

YES

NO

Are you sure you want a less customized experience?

We can access your data only if you select "yes" for the categories on the previous screen. This lets us tailor our marketing so that it's more relevant for you. You can change your settings at any time by visiting our privacy statement

Your experience. Your choice.

We care about your privacy. The data we collect helps us understand how you use our products, what information you might be interested in, and what we can improve to make your engagement with Autodesk more rewarding.

May we collect and use your data to tailor your experience?

Explore the benefits of a customized experience by managing your privacy settings for this site or visit our Privacy Statement to learn more about your options.

Answer 1 · 2020-10-22T14:26:02Z

Ben Wilson answered Oct 22 2020 at 2:26 PM Ben Wilson commented Oct 22 2020 at 4:25 PM

Hi @Juan Rivera,

Can you post a screenshot? Most likely you're seeing the Windows UAC prompt asking you to elevate your Windows permissions in order to install a program. Here is an example I pulled from the web:

FlexSim's installer, and FlexSim Simulation Software itself, do not currently require any sort of log in.

1603376718328.png (29.1 KiB)

· 2

Juan Rivera commented · Oct 22 2020 at 4:13 PM

This is what is asking to me, i try to use same user name and password from this website but it didn't work!!

0 ·

capture.jpg (22.0 KiB)

capture1.jpg (35.0 KiB)

Ben Wilson ♦♦ Juan Rivera commented · Oct 22 2020 at 4:25 PM

Hi @Juan Rivera,

Yes, that is a Windows UAC prompt (you can see at the top of your screenshot "User Account Control - UAC). That means that you have to enter Windows credentials with high enough privileges to install software. This is asking for Windows user credentials - it has nothing to do with your online FlexSim Account.

You'll need to contact your IT administrator to install FlexSim. Or try FlexSim on a different computer where you have admin rights.

0 ·

question