How to get an Operator to pull from a queue when not busy?

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Katherine D2 asked Dec 7, '20 Ben Wilson commented Dec 16, '20

How to get an Operator to pull from a queue when not busy?

I am new to FlexSim and hopefully this is an easy answer: I am trying to have the model have the operator answer a phone call. If the call is not answered, it goes to voicemail (queue 2). Then the operator calls back when not busy. How can I do this?

Thank you!

Software Version:

FlexSim 21.0.0

queue operator flexsim 21.0.0

· 2

Jason Lightfoot ♦ commented · Dec 11, 2020 at 01:47 AM

I think we need to know if you are using the standard 3D Objects, Process Flow, or the People module for this.

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Ben Wilson ♦♦ commented · Dec 16, 2020 at 12:53 PM

Hi @Katherine D2, was Parker S's answer helpful? If so, please click the red "Accept" button on their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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Answer 1 · 2020-12-11T04:06:20Z

Parker S answered Dec 11, '20

This is fairly simple to do in process flow, and would look like this

With the max wait timer checked on the Acquire Operator so the token releases to the missed call after a certain time

If you are trying to do this using standard 3D objects it would be helpful if you posted your model.

1607659249475.png (21.2 KiB)

1607659396884.png (21.0 KiB)

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