License server can't activate licenses after restore

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A Kamphaus asked Dec 9, '20 Ben Wilson answered Dec 10, '20

License server can't activate licenses after restore

We recently had an issue with our company servers which prompted them all to be reloaded from backup images. I am now trying to reconnect FlexSim to see the license server instead of the temporary local license I had on my machine. (I have returned that local license). When I open FlexNet License Administrator I see the following:

From another help question this lead me to believe my licenses are no longer active on this server. So I tried to activate them in FlexSim ServerActUtil but get an activation is denied because it exceeds the available seat count so I tried to use the return license but it doesn't see any licenses on this server.

I'm wondering if this is related to the servers being reimaged but more importantly I wanted to know how to fix it?

Software Version:

FlexSim 20.2.1

license server flexsim 20.2.1

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Answer 1 · 2020-12-09T18:03:40Z

Ben Wilson answered Dec 9, '20

Hi @A Kamphaus,

You can email me directly. Please send over the text from flexsimserveractutil.exe from Tools>View License Rights.

Most likely, due to restoring from backup, your licenses are in a BROKEN state. We'll know for certain if that is the case when we look at your View Licenses text.

If so, there is an option in flexsimserveractutil.exe under Connect > Repair where you can enter the Fulfillment ID (which is shown under the View Licenses text, starts with "FID_") to attempt a repair.

I'll watch for a new comment here or for a direct email.

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