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Aldo C3 avatar image
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Aldo C3 asked Ben Wilson commented

¿How to fix the all the exceptions?

FlexSim 21.0.2
flexsim 21.0.2exception error
1613172414399.png (168.1 KiB)
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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

Hi @Aldo C3, was Ben Wilson's answer helpful? If so, please click the red "Accept" button at the bottom of their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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1 Answer

Ben Wilson avatar image
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Ben Wilson answered Ben Wilson commented

Hi @Aldo C3,

My best guess is that you're seeing these exceptions upon starting the program? If so, please review our article on startup and installation issues. Try the suggestions there and let us know what you find.

If you have tried all the suggestions, please respond back with any information you found from Windows Event Viewer (the final suggestion), along with more information about your computer system (operating system version, does it meet FlexSim's minimum requirements, etc).

If you're not having these exceptions at start up of FlexSim, please provide more context. What are you trying to do? Is there an associated model file you can attach? etc.

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Aldo C3 avatar image Aldo C3 commented ·

My program was running ok yesterday but it started going so slow and then just closed it, now if i try to open a new model or an other model this message just appear all time.

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Aldo C3 avatar image Aldo C3 commented ·

I tried to uninstall the program and install again but this error continue.

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Julio R avatar image Julio R Aldo C3 commented ·

Hello @Aldo C3,

Did you get any windows update yesterday or has any other program been updated?

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Aldo C3 avatar image Aldo C3 Julio R commented ·

Nothing, i was using the program during class, it just went slower and then the same program closed it.

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Ben Wilson avatar image Ben Wilson ♦♦ Aldo C3 commented ·

Hi @Aldo C3,

There are several other suggestions in that list besides just uninstall/reinstall that you should try.

The error in your screenshot specifically mentions "user prefs". Please specifically try item 5. Delete FlexSim's saved settings.

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