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Wang L3 avatar image
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Wang L3 asked Ben Wilson commented

exception: could not write html file during experiment run

Hi I was testing with a few scenarios and trying to do experiment runs using simulaiton experiment control - experiment run tab. however, flexsim automatically closed without running. once I opened the file again, the system console shows "exception: could not write html file".

currently using flexsim 2020 update 1. Anyone knows how to fix this issue?

FlexSim 20.1.0
flexsim 20.1.0html error
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Ben Wilson avatar image Ben Wilson ♦♦ commented ·

Hi @Wang L3, was david.chan's answer helpful? If so, please click the red "Accept" button at the bottom of their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

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David Chan avatar image
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David Chan answered Ben Wilson commented

Please try this out

https://answers.flexsim.com/questions/58072/exception-could-not-write-html-file-when-opening-u.html

David

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Wang L3 avatar image Wang L3 commented ·

Hi David,

Thanks for your advice. I saw this post. however, cannot find help directory....

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David Chan avatar image David Chan Wang L3 commented ·

It is hidden. Show all hidden files

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Wang L3 avatar image Wang L3 David Chan commented ·

I have changed the setting and shoe all folders. However, still no help folders.

In this case, shall I create an empty help folder?


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Ben Wilson avatar image Ben Wilson ♦♦ Wang L3 commented ·

Creating your own help directory may do the trick. Have you tried it yet? Did it work?

You could also try reinstalling the software from its .exe installer. If that has any problems, or doesn't automatically create the folder, there may be a permissions issue. You could also try installing from the .msi installer.

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